Task retailer, to one which appeals across many social

Task 1.1

In
1919, Tesco founded by Jack Cohen as a group of market stalls. Tesco first
appeared in 1924, after Cohen purchased a shipment of tea from T.E. Stockwell
and combined those initials with the first two letters of his surname, and the first
Tesco store was opened in Burnt Oak, Barnet which located in England.

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Cohen’s
business expanded rapidly and within 15 years, he set up over 100 Tesco stores
across the country. At early 1990s, Tesco only sell grocery but after that, Tesco
start retailing books, clothing, electronics, furniture, toys, petrol and soft,
financial services, telecoms and internet services. Tesco moved from being a
down market high volume low cost retailer, to one which appeals across many
social groups. Tesco offers products ranging from its normal values items to a
cheaper items range. This plan makes Tesco become more successful and its store
started to grow from 500 stores in the mid 1990’s to 2500 stores 15 years
later.

The
type of business organisation of Tesco is wholesaler as well as retailer. Tesco
have a network of over 50 hypermarkets in Malaysia. The centre distribution of
Tesco located at Selangor. In 2002, Tesco start launching their stores across
Malaysia and recently opened two new stores. In total, Tesco in Malaysia have a
combined floor space of over 4 million square feet. In 2013, Tesco grew their
grocery home shopping business in its first year of operation in the country.

 Tesco include Tesco Value, Choice and Finest,
as well as specialist ranges such as a Lighter Choices. Tesco not only sell daily
needs like tissue papers, cutlery, ingredients but also selling foods and
clothes like prepared roasted chicken and jeans. They selling these is to make
their customer easier to get everything they need and help his customer to save
time as they can get everything they need in one time without going to many
shops.

Even
this country, Malaysia is a country with the main race, Malay, but Tesco still
sells alcohol drinks and pork products. They are selling this, but they set an
area for specially sell this type of stuff, we call this type of stuff as “non-Halal”.
They also provide delivery services. They can send the stuff order to house like
the pizza or food delivery service. But they not only deliver food but also
stuff or ingredients that needed. For example, while you are cooking, you found
that your butter is already finished but you forgot to buy it. Then you can use
Tesco delivery service to send the butter to you in a short period.

Task
1.2

 

 

This following organization chart shows the Hierarchy
level of Tesco company.

 

Tesco have a lot of departments
including Accounting and Finance department, Sales & Marketing Department,
Human Resources Department, Customer Service Department, Research &
Development Department.

 

 

 

 

 

 

 

 

Task 1.3

1. Accounting
and Finance Department

Accounting
and Finance Department is to control the profit and expenses of an
organization. This Department calculate and record the monthly expenses and
profit of Tesco organization to ensure that they do not loss more than their
limit. For example, the accountant of the Tesco company will record the
transaction of the month and pass it up to their manager. This department also
plan the organization future finance and plan the budget that the organization
need to use monthly.

 

2. Human
Resources (HR) Department

Human
Resources Department main function is to hire, recruiting, provide training and
develop employees. Human Resources Department also plan the workforce planning
for the employees and provide the worker timetable for each employee. This
department is responsible for internal recruiting and external recruiting of
employee when there is job vacancy in the organization. This department provide
benefit plan to their employees to encourage them in their work to make them
more efficiency.

 

3. Sales
and Marketing Department

Sales
and Marketing Department major function is to set the price of the product and
make promotion to sell products. This department have to do survey on the
market to get customer’s behaviour and what the customer needs and planning long-term
strategic so that Tesco can continue provide the goods for the customer. They
also responsible to set the product price according to the market price, amount
needed and cost of the product.

 

 

 

 

 

4. Customer
Service Department

This
department is aiming to serve Tesco’s customers by solving their questions and
problems, and try harder to treat them as they would like to be treated. Thus,
Tesco Customer Service Centres is work up as a place that provides excellent
customer service. The department’s managers are responsible to ensure the
customer service options are managed well. Besides the routine questions, they
also manage a competent after sales service, extended warranty and credit
service for customers. Now, they are making customers experience with them
which is where ‘Every little Helps’ comes from, as it’s something they strive
to every day.

 

5. Research
and Development (R&D) Department

Research
& Development Department is aims on bringing improvements to Tesco’s Supply
Chain and Store Ordering systems to deliver better product availability, reduce
stock holding and lower waste. This department covers four major areas of the
business such as Depot Ordering, Optimization and Simplification, Sales
Forecasting and Ordering and Business Insight.  The project managers can lead multiple
high-profile projects and deliver major improvements across the supply chain
through redesigning systems and processes. In short, this department try harder
in combining the depth analysis with practical proposal and the insistence to get
ideas implemented to improve Tesco and make it more better.

 

 

 

 

 

 

 

 

 

Task
2.1

(1)

Department: Sales and Marketing.
Information
System: Point-of-Sales
How
to reduce the operational cost:
-First
of all, this system can reduce the labor of human, so it can perform more
jobs with a limited worker. So that company can hire lesser employees or
certain position to reduce the cost of company. Next, this system will help
to improve efficiency of the sales. With the high efficiency will increase
the profit and the loyalty customer to consume in the company. Thus, company
can make more profit to become stronger in the super business. By the system
also can reduce the cost by reduce the human oversight or cheating from
human. This is because of the system have the regular rules to perform before
the item had sold. It means that this system can avoid employees cheating in
the company and avoid the miscounting of the cashier. Another hand is the
management can check the item through the system by entering the item code.
System will generate a report in a period time to predict item sale and
analysis the consumer needs.  POS
system can store the data into database and it is simple and accessible by
the inventory management. This system can save the wasted time to perform
more jobs. This system also can coordinate with other departments such as
inventory department. Inventory department can go through the stored data to
check the item in the inventory is it balances. Lastly, this system can save
time by turn the manually operation to automate system.

 

 

 

 

 

 

 

 

(2)

Department: Research and Development
Information
System: Inventory Storage System
How
to reduce the operational cost:
First
of all, Inventory Storage System helps this company to reduce costs by reduce
the number of employees to do the work. This system is easy to use because it
can be used by every employee and does not require employee that is
professional in this field to operate it. Next, this system also helps the
company to reduce costs and expenses such as reduce employees’ overtime
wages. The employees of the company do not have to work overtime because this
system simplify their works in maintaining stocks and keep track of their
inventory. Moreover, the company does not need to order too large of amount
of the stock that cannot been sold easily. The company can know easily which
goods are selling well and which goods are not selling well so that they able
to know what goods they need to order more stock from manufacturer. For the
stocks that are not selling well, they can decide to stop the order from
manufacturer so that they don’t need to spend extra money for non-beneficial
goods. This system helps the company to reduce their loss and gain more
profit by helping the employee to decide the number of stocks need to order
without ordering too much or too less. Other than that, this system also
helps to save time for the employee when they are doing stock checking.
Through this system, all the information of the stocks is recorded inside it
which save the time for the employee when they are managing the stocks.

 

 

 

 

 

 

 

 

Task
2.2

1)     
Student Name: TEOH CHUN SING

Department: Sales and Marketing
Department

Information System: Point-of-Sales
system

Features/Function: Point of sales
system can record, return or remove
items from the sales transaction when the customer wants to give back. It
also can put back the items into inventory by key in the item code. Example,
company can accept the return product that customer accidentally took it with
the system at counter.

 

Department: Research and Development
Department

Information System: Inventory storage
system

Features/Function:
Inventory storage system can simplify the searching
process by key in the stock code to find out. For example, company can get
the exactly location of the past month stock that haven’t ship out.

 

 

2)     
Student Name: Goh Wei Jian

Department: Sales and Marketing
Department

Information System: Point-of-sales
system

Feature/Function: This system helps
the company in controlling the stocks.
This helps to reduce the loss of the company. It also enables the company to
understand what its customers’ needs so that the company can provide what the
customers want which help to reduce the wasting of the stocks. Every item that
are sold to the customers will be recorded in the system which enable the
employee to control stocks they need to order and don’t need to

order.

 

Department: Research and Development
Department

Information System: Inventory storage
system

Feature/Function: This system helps
Tesco to control their inventory by
maintaining their stocks. The staff can always keep track of the volume of
their stocks available. This system helps to simplify their monthly stock
checking and recording. This involves of having enough stocks in case of facing
an unexpected delay in getting stocks or having a excess sales during promotion
days.

3)     
Student Name: Tang Li Ze

Department: Sales and Marketing
Department

Information System: Point-of-sales
system

Feature/Function: This
system help Tesco retailers can anytime access
to data related retail business. The information such as customers,
inventory, annual sales, or any information could be accessed from any part
of the world. With the Point of sales system, the company able to receive
the record of the customers and inventory, and other information from a
location to another location. For example, the retailer in United States can
receive the information of customer A such as his/her order list from the
retailer in Malaysia to sell the customer A what he wants but not available in
Malaysia.

 

Department: Research and Development
Department

Information System: Inventory storage
system

Feature/Function: This system helps to
confirm about the stock information. This system is used to ensure
that the stock of the goods will not be more and lesser than the limit (Forecast inventory). When the inventory
is out of stock, the system will alert the department so that the department
can order the stock that required.

 

4)     
Student Name: Lim ZiH’Ng

Department: Sales and Marketing
Department

Information System: Point-of-sales
system

            Feature/Function: POS system help a
business to grow because it can keep old customers loyal and continue to gain
new customers. This system is also used to keep
all member information to make the contact to customer easier. The POS
system also help the retailer to offer various discount, gift card, point
rewarding system to their customers.

 

Department: Research and Development
Department

Information System: Inventory storage
system

           
Feature/Function: When
the staff sell products and services to customer, the staff can use the bar
code to get the information of the service or goods to sell the goods and
service easier.

(record inventory details) By tracking
the amount of stocks, the staff can easily know about what they need to restock
or others. An inventory system provides the necessary knowledge both for the
warehouse worker to perform daily tasks and management to have product and
financial insight.

5)      Student Name: OOI YIN KAI

Department: Sales and Marketing
Department

Information System: Point-of-Sales
system

Feature/Function: This system provides quick checkout. In this modern generation, many of the people are
busy with their work. They do not have plenty of time to spend in queue to do
something. The POS system is the system that solve their problem which
able to perform functions much quicker and within minutes. For example, Payment
function and price checking function.

 

Department: Research and Development

Information System: Inventory Storage
system

Feature/Function: This system helps to generate reports. When your stock is under a limit, the system will
generate a report to show that the stock is under the limit. This system will
also generate perpetual inventory validation and inventory forecast reports.
The reports help the senior level management to make an easier decision-making
process.

 

 

 

 

 

 

 

 

 

 

 

 

 

Task 3.1

(1)

Information System: Point-of-Sales System (POS)
Type
of output        : Total amount of
payment/Clubcard Point/Receipt/Invoice
Content                   : Items and its price,
billing code.
To
whom                : Customer , customers’ company, sales
department, service
                                  department.
Purpose                  : This system can help
customer calculates the amount owed by the customer, indicates the amount and
provide receipt for the customer that listing the items they brought and
knowing the price of items. This system also indicates the options for the
customer to make payment such as paying by cash, paying by credit card and
other way to pay. For an example, to calculates the amount owed by the
customer, the casher can use several ways such as bar code scanner, weighing
scale and cash registers. For the customer to make payment, payment terminal,
touch screens and other hardware and software options are available. Besides,
for the customers’ company, Tesco will produce an invoice that contains the
details of both companies such as name, business registration number and
address. The customer’s company will receive the invoice to check the
quantity and quality and paid the amount at later time. Sales department will
collect and process the information such as number of items sold, sales earn
and discount that store in the POS system. Sales department will then make a
new planning to attract the customer to consume in Tesco according to the
information. Service department will collect the customer’s clubcard points
and store in another system. The customer can check their point by using the
system and get vouchers using the point collected.

 

 

 

 

 

 

 

 

(2)

Information System: Point-of-Sales System
Type
of output        : Monthly Sales report
Content                   : Total sales in a month,
Stock left
To
whom                   : Financial
& Accounting Department, Chief Financial Officer
                                (CFO), Sales
& Marketing Department
Purpose                  : This system helps to make
sure sales have been record monthly. Finance & Accounting department will
calculate the profit of the organization. Sales & Marketing department
will plan strategic to sell the left stock. With the monthly sales report,
these department’s burden can be reduced a lot. For example, Finance & Accounting
Department can directly calculate the profits with following the report, they
do not need to find and check the old receipt or other things to make sure
that they got the correct amount. And for the Sales & Marketing
department, they can know which things is leftover or the thing is over hot,
so that they can plan easily without make an investigation in the company to
know what they should do next. CFO of the company can review the monthly
record of the company and understand the status of the company. CFO can make
critical decisions about personnel, inventory, marketing, and general
operations to make changes to the company.