after delivery, analysing how it was delivered end-to-end.
Can we improve the process? Surely, only by considering the choice of the 3PL differently or by questioning the way of working together. Remarkable indications discovered with experience and passed on in the form of rules will serve, in the same way as customer segmentation in analytical CRM, to provide, for example, the risk rate that a 3PL presenting such and such a particularity is likely to reproduce negative events.
Another vision of the subject is to group steps 2 and 3 into one, which the research firm AMR Research calls the strategic sourcing process. This extends from the analysis of the expenditure and the definition of the supply strategy, until the issue of the order passage.
Performance evaluation is also considered at the end of the chain for process improvement purposes…